Terms of Service

Core Home Care memberships are offered by invitation and subject to acceptance at our sole discretion. To be eligible you must be at least 18 years old, legally able to enter into a binding contract, and either the owner of the property to be serviced or authorized in writing by the owner to engage home management services on the property's behalf. We may decline, suspend, or terminate any membership at our discretion, subject to the refund provisions below.

Core Home Care provides home management, coordination, and concierge services for member properties. Services may include, without limitation: preventive maintenance scheduling, vendor coordination and oversight, property inspections, repair dispatch, seasonal and preventive services, renovation and specialty project management, appliance and warranty tracking, and a dedicated home manager as a single point of contact.

Specific services included in your membership are described in your Membership Agreement or in the member portal. We may add, remove, or modify features at any time; if a change materially reduces the value of your membership, we will provide notice and, where applicable, a prorated refund or credit.

Certain services are performed by independent third-party vendors (plumbers, electricians, HVAC contractors, cleaners, and similar trades) whom we vet, coordinate, and oversee. These vendors are not employees or agents of Core Home Care. We select vendors we believe are qualified and insured, but we do not warrant their work and are not responsible for their acts or omissions. Your recourse for defects in vendor work is against the vendor directly; we will use commercially reasonable efforts to help you resolve issues, including re-dispatch or coordination with the vendor's insurance where applicable.

Where a service is performed directly by Core Home Care staff (including a Home Manager or in-house technician), Core Home Care is responsible for that work subject to the warranties and liability limitations set forth in these Terms.

Membership is offered on a recurring subscription basis at the rate identified at signup. Fees are billed in advance on a monthly or annual basis via Stripe, our third-party payment processor. By providing a payment method, you authorize us to charge that method for all applicable fees, including recurring membership dues, add-on services, and job-level billable amounts.

Individual services performed on your property (repairs, installations, specialty projects, etc.) may carry additional fees beyond the recurring membership dues. Where practical, we will disclose those fees before performing the work. Billable amounts are added to your invoice and charged to your payment method on file.

All fees are in U.S. dollars and are non-refundable except as required by law or as otherwise expressly provided in these Terms. Fees are exclusive of applicable taxes; you are responsible for any sales, use, or similar taxes.

Your membership will automatically renew at the end of each billing cycle at the then-current rate unless cancelled. You may cancel your membership at any time through the member portal or by contacting us at corehomecare@core-companies.com. Cancellation takes effect at the end of the then-current billing cycle; you retain access to member benefits through that date, and no partial refund is issued for unused time within a cycle.

We may pause or terminate your membership for non-payment, repeated failed payment attempts, breach of these Terms, or conduct that in our reasonable judgment endangers Core Home Care personnel or vendors. Where practical we will provide advance notice and an opportunity to cure.

Delivering the Services often requires that Core Home Care personnel and coordinated vendors enter your property. By accepting membership you authorize such access at reasonable times for scheduled and reasonably necessary work, and you represent that you have the authority to grant such access. You are responsible for disclosing property conditions, security systems, pets, occupants, or other circumstances that affect the safe performance of the Services.

You are responsible for maintaining valid homeowner's insurance on the property. Nothing in these Terms substitutes for, or affects the coverage of, that insurance.

As part of the Services you may provide, or authorize Core Home Care to collect, information about your home — including photos, videos, 3D walk-through tours, appliance information, warranty documents, service history, and similar content (“Member Content”). You retain ownership of your Member Content. You grant Core Home Care a limited, non-exclusive, worldwide license to store, process, display, and use Member Content solely for the purpose of providing the Services to you and improving those Services. We will not publicly publish Member Content without your written consent.

By accepting these Terms and providing your contact information, you consent to receive service-related communications from Core Home Care and its coordinated vendors, including email, SMS, and iMessage. Message and data rates may apply. You may opt out of non-transactional marketing communications at any time; transactional messages (appointment confirmations, reminders, admin notices, warranty alerts, and similar) are part of the Services and are not subject to marketing opt-out.

You may reply STOP to any SMS to opt out of that message stream; doing so may impair our ability to deliver the Services.

You agree to (a) provide accurate, complete, and current information; (b) safeguard your account credentials and promptly notify us of any unauthorized access; (c) use the Services only for lawful purposes and in compliance with these Terms; (d) treat Core Home Care personnel and coordinated vendors with respect; and (e) promptly pay all fees when due.

The Services, including the website, member portal, brand marks, and all associated content (other than Member Content), are owned by or licensed to Core Home Care and are protected by intellectual-property laws. You may not copy, modify, distribute, reverse-engineer, or create derivative works from the Services except as expressly permitted by these Terms or by law.

The Services and any work coordinated through the Services are provided “as is” and “as available.” To the maximum extent permitted by law, Core Home Care disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Core Home Care does not warrant that the Services will be uninterrupted, error-free, or free from third-party fault.

To the maximum extent permitted by law, Core Home Care and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits or revenues, arising out of or related to these Terms or the Services. Core Home Care's aggregate liability arising out of or related to these Terms or the Services will not exceed the total membership fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim.

You will indemnify, defend, and hold harmless Core Home Care and its officers, employees, and affiliates from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of (a) your breach of these Terms; (b) your Member Content; (c) your gross negligence or willful misconduct; or (d) your violation of any applicable law.

These Terms are governed by the laws of the State of South Dakota, without regard to its conflict-of-laws principles. Except for claims for injunctive relief or claims that qualify for small-claims court, any dispute arising out of or related to these Terms or the Services will be resolved by binding individual arbitration administered by a mutually agreed arbitration provider in Sioux Falls, South Dakota, in accordance with that provider's rules. You and Core Home Care each waive the right to a jury trial and to participate in a class action.

We may update these Terms from time to time. When we do, we will update the “Last updated” date above and, for material changes, provide notice via email or in the member portal. Your continued use of the Services after the effective date of updated Terms constitutes acceptance of those changes. If you do not agree, you may cancel your membership as described above.

Questions about these Terms should be directed to:

Core Home Care
4040 S Hawthorne Ave
Sioux Falls, SD 57105
corehomecare@core-companies.com
(605) 438-2738